Answers to Frequently Asked Questions about ILLiad

Contents

1. What is ILLiad?
2. How is ILLiad better than traditional ILL systems?
3. Why do I need a username and password to use ILLiad?
4. What if I forget my password?
5. Who do I contact if I have problems with or questions about ILLiad?

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What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

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How is ILLiad better than traditional ILL systems?

1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
3. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
4. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

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Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

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Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

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What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Office at (804) 524-6944. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

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Who do I contact if I have problems with or questions about ILLiad?

• System Problems or
  InterLibrary Loan Questions: InterLibrary Loan office at (804) 524-6944 or e-mail to jmlill@vsu.edu
• Technical Support Questions: E-mail anytime to smoses@vsu.edu

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